Shipping policy

Shipping Policy **Last updated: September 2026**

At RENE, every order is prepared and packed with care. We currently deliver exclusively within the United Kingdom.

UK Delivery

We currently ship to UK addresses only.

Available delivery options and associated costs will be displayed at checkout before your order is placed.

Orders are typically prepared for dispatch within **3-5 working days**, unless otherwise stated on the product page. Working days exclude weekends and UK bank holidays.

 Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery times provided at checkout or in your dispatch confirmation are estimates and may occasionally be affected by circumstances outside our control.

Pre-Sale & Pre-Order Items

For products purchased during a pre-sale or pre-order period, the estimated dispatch or delivery timeframe will be clearly stated on the relevant product page.

By placing a pre-sale or pre-order, you are securing your piece ahead of its scheduled availability and agreeing to the delivery timeframe displayed at the time of purchase.

If there is a significant change to the expected dispatch date, we will contact you using the email address provided with your order.

Delivery Addresses

Please ensure your delivery address is complete and correct before placing your order. If you notice an error after ordering, contact us as soon as possible at [hello@renestore.co.uk]

We will always try to amend the address before dispatch, although we cannot guarantee changes once an order has entered the fulfilment process.

RENE cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first and then contact us at [hello@renestore.co.uk] if you require assistance.

Where an order is confirmed as lost in transit, we will work with the delivery provider and arrange an appropriate replacement or refund.

Damaged Deliveries

Your order remains our responsibility while it is in transit to you. If your parcel arrives damaged, please contact [hello@renestore.co.uk]as soon as possible, ideally within **48 hours of delivery**, and include your order number along with photographs of the outer packaging and damaged item.

This allows us to investigate the issue with our delivery provider and resolve it as quickly as possible. This requested notification period does not affect your statutory rights.

Failed Delivery or Returned Parcels

Where a delivery has been attempted but cannot be completed, the delivery provider may offer redelivery or collection instructions. If a parcel is returned to RENE because delivery could not be completed, we will contact you to arrange the next steps.

Additional delivery charges may apply where a second shipment is required due to an incorrect address or an unsuccessful delivery through circumstances outside our control.

International Shipping At present, RENE ships within the United Kingdom only.

We do not currently offer international delivery.

Contact

If you have any questions regarding your delivery, please contact:

RENE / Rene Living Ltd at [hello@renestore.co.uk] 

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.